The seat in front of me seemed to have extra reclining, which made my seat tighter. I couldn’t see my movie properly when the other passenger was reclined. Food was OK, but there was a long period without food, considering it was a day time long flight.
Our flight delayed, due to the incoming flight arriving late from Paris. AF caused us to miss our connecting flight, also booked through Air France directly. They couldn't accommodate us until later that night, and we had to be in AMS earlier than that. They won't do anything else to help us and wanted to charge us more money to rebook us too. Not great service, since it was all their fault.
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Seats! The eternal problem in economy. They are like stones!!
I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.
Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.
They lost my bag and I still have not received it
My laptop in checked suitcase disappeared. The check in lady asked about it and found this very curious. She made me sign something when I insisted it remains in my checked suitcase. Robbery without violence.
Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
For a short flight, Qatar Airways offers very good onboard service.
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
Ultimate customer care humble and excellent service oriented crew , perfect timing maintained by the crew . My profound appreciation.
It was the terrific, I was promoted to businessman class, and the service was amazing.
Changement heure de vol et je dois attendre 9h à Aeroport de DOHA.. C'est inadmissible.. je dois réfléchir avec Qatar la prochaine réservation
I was not able to check in online before the travel. It showed some error. I remember I could not do this during my onward journey. I called Qatar and they said there was a glitch.
I need an upgrade to business class but they ask for bidding. Never mind...
Business class website is horrible I couldn’t even check in online never happened me before any other website
Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you
Horrible, by all accounts. Delays, lack of communication, just horrible.
They destroyed my baby’s stroller and the seats was broken
The flight was delayed which cost me to missed my connection flight.
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.
This booking was as a result of stolen identity and hacking my debit account. I reported it to my bank. The thief tried to book two flights, maybe more. Hopefully, Kayak will be able to block fraudulent bookings and charges better in the future.
Since it leaves at 2:00am you sleep through most of it.
Crew from ground is great but the aircraft is small and last 3 rows luggage section was occupied by crew so no space for travelers. Food was OK
On time and no hassle luggage policy (2 checked in and 1 cabin bag)
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
Old plane, old entertainment system. It wasn't working throughout the entire flight. I was offered to connect to their system via Wifi to watch on my phone. Crew wasn't very helpful except one lady who turned the experience around.
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
Overall mediocre experience. Check in was good. They're were discriminatory. They were not attentive, food choices were not vegetarian friendly. The food served was frozen.
Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..
It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.
I could not book in online at all which is what I always do to secure a window seat which is my preference.
Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping
Flew Premium Economy. The seats were comfortable and tilted back far enough to sleep. Food was okay and service friendly and efficient. We bought tickets through Kayak partner Underpricer and the price was good.
Worst airline. Nine hours late. Checkin agent was not helpful at all.
Very poor. The boarding was nightmare, We were stuck in line for almost an hour with no updates. The flight left 40 minutes late with NO information why. The entertainment system did not work and the seats in the back were not working properly (reclining)
The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.
Everything. Boarding, service, food, seats, crew I'd increase the air pressure to avoid dry sinuses and after effects
Flight on time, flight assistants super nice, business class very comfortable. The whole experience was very good.
Seating comfort was below par for international business class. Had difficulty adjusting seat to sleeping position with adequate leg room. Very cramped. Also the steak entree, for the expensive fare, was very disappointing. Check-in was crowded, time consuming and a bit chaotic with no separate ingress for business class.
Experience was terrible. No communication and no sense of urgency dealing with literally hundreds of passengers stranded due to cancelled flights.
May be it is not an ITA issue, but the bags took long time to go out.
Long delay, lack of space at the seats (not comfortable).
