Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
Crew was excellent. Business class was poor on the short flight and mediocre at best on the international flight.
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
Delay rushed to the next plane and bags didn’t arrive in chicago
Agents helping disable person doesnt know connections to Poland and after 9 agents helping and 2hours ,we made it to proper terminal. Polish Dreamliner its Polish nightmare liner with so narrow seats and no room under front seat for bag and feet,in economy class.To upgrade, to higher standart cost an arm and leg ,even there are empty seats No good experience overall
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
Flight cancelled support worse than useless. Asking me to drive back and forth between terminal, I was expecting supervisor call within 30 minutes, never happened.
Seat very cramped, could not recline. No cheese with meal. Staff very helpful.
Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets
Very friendly, service oriented and responsive crew. Very pleased with th service!
Flight was 1.5 hours late to depart so changed flights to Swiss Air.
The United Airlines crew that operated this flight was subpar. They didn’t
The entertainment screens need to be updated. Very difficult to navigate through with old equipment.
Everything well done and customer oriented There entertainment system is difficult to navigate
It was good service. The very low economic seats where not comfortable
