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Stuck on a plane for 6 hours due to a technical or mechanical issue.

Boarding was a madhouse. Airport staff was completely disinterested in communicating about the delays. Never again.

The seats are very narrow. Communication regarding bids for better seating could be better

Smooth flight, excellent crew and good food. Not enough space; sitting are too small.

No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.

Crew was excellent. Business class was poor on the short flight and mediocre at best on the international flight.

Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class

Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.

Delay rushed to the next plane and bags didn’t arrive in chicago

Boarding could've been improved a bit, the rest is excellent.

This flight was on time but since I missed the connecting flight I didn’t get my seat upgraded I paid for

The staff were so very cheerful and happy! It really made my day to encounter such chipper folks throughout my journey

Give yourself over 2+ hours layover because if flight is slighlty delayed and you miss your connection, Lufthansa will do nothing for you

Flight cancelled support worse than useless. Asking me to drive back and forth between terminal, I was expecting supervisor call within 30 minutes, never happened.

Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.

Cheapest airlines I have ever been on. I got downgraded and never got on united. I got rerouted through Vancouver onto jetwesf

Excellent flight overall. Lufthansa Business service was excellent with great cabin crew and very good food and wines. The seat comfort was excellent. Only a slight reduction in score due to the 747-400 being a relatively loud aircraft these days.

Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.

The airport crew and flight crew did a great job rearranging the gate at the last minute and got us to Munich on time

I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.