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The seats are extra cramped if you are taller than 5’8! Spring for the extra legroom seats for sure if you have a long flight!

The aircraft was okay and the crew were friendly, but the seat space felt too tight and the food could be better. Overall, nice service but room for improvement.

Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration

App totally screwed me up trying to check in. Would not let me select a reasonable seat and therefore I was stuck in a totally uncomfortable seat for 7 hours. Will not take the chance again and use other airlines in future where no issue choosing seats

Food was pretty good and crew did ok. Boarding was a disaster. Seats and leg room were not conducive to a comfortable flight, especially if you are 6’3” and have the person in front of you leaning their chair all the way back for 9 hours and your are told they are allowed to do that.

The experience was terrible. 1) We boarded late, 2a) BA lost my bag, 2b) The bag was delivered an entire day later than they said, and 2c) When it was delivered they brought the wrong / someone else's bag, and then the drivers had to come back with the right one. My medicine was in that bag so I needed it ASAP and there was no number to call that would let me speak to an actual person (vs. a automated voice that hangs up on you). This is in addition to my departing flight where an 11 hour travel day turned into a 20 hour travel day, given that: 1) the flight departed late AND it took an hour to deplane when we landed, causing us to miss our connection to Florence. This meant we had to take two connectors to arrive the same day (through Madrid and then Florence). 2) For the 2nd connector, the printer broke so we had to exit Madrid airport to print our boarding passes, and that delay almost caused us to miss our connector for a 2nd time in the same day, for reasons that BA should have easily been able to address.

The FA told me that the dinner was vegetable curry which turned out to be vegetarian (tofu) which I don’t care for but that was the only disappointing part of my trip.

Chaotic boarding at JNB, last minute gate change with no announcements.

Another old plane. This time they changed gates at the last minute and when people arrived boarding was delayed

Everything was ok. My complaint is that the seats in economy are very uncomfortable and sitting for 5 hours was painful