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LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.

Cancelled flight minutes before boarding. Rescheduled flight was two days later

Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings

Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration

Not that great. There were no entertainment screens, internet, or any way to track the flight path. The seats were fixed in order not to recline at all. The crew and the staff at the check-in counters were the only nice thing.

They oversold and down graded me from Premium economy to coach. 75-pound compensation is insufficient if you chose a particular class. I get dehydrated and severe Charley Horse cramps. I requested a bottle of water, even half even less… but no- “We are only allowed to give water by the glass. Nonsense. Lastly, their planes now have a fixed barrier between seats. So even if your entire row is empty, you are confined to just your space. Lastly, London now requires a transit visa for $30 for US citizens. Never travel through London again

Food was average. Better headphones seats were average at best.

1. I was charged 2 times for luggage at check in 2. It was NOT British airway the entire way - apparently American Airlines connected from London to Miami 3. Lost luggage in London- hopefully will arrive to. In short, nor a good experience

I didn’t receive my luggage until day 5 of a 9 day trip. During a layover a crew member made a very insulting comment about where I was visiting and where my partner was from in England.

Flight was fine, food much better than anticipated, and flight attendants were helpful and friendly!