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In-flight service was very good. The entertainment system keeps resetting, it happened at least 7 times.

Crew were fantastic can’t fault them at all. Couldn’t do enough for us

Excellent everywhere but Philly, the most rotten airport in the world.

A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.

Cancelled flight, limited information and chaotic rebooking and accommodation provision. Apathetic crew who were more interested in taking about their layover plans than remembering passengers orders and actually bringing them (after 3 reminders). To top it off, priority baggage checked in at The Wing (LHR’s first class checkin) was delivered last to the baggage belt.

Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.

The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.

Full flight, but crew was great. No wifi and no seatback entertainment, so had to read...argh!

Yet again BA flight was delayed. Only one delayed. No updates from ground staff. Plane was dirty and staff were disinterested.

The internet was horrible. Plus they charged me $25 for service that didn't work which should have been free since I'm Concierge Key. The flight attendant Rick Young was excellent. Greeted me by name and very attentive.