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I recently flew with Saudi Arabian Airlines, and it was truly an outstanding experience from start to finish. The staff were exceptionally polite, professional, and attentive throughout the journey. Check-in was smooth and well-organized, and boarding was efficient and on time. The cabin was spotless and comfortable, with plenty of legroom and a calm, welcoming atmosphere. The in-flight service was top-notch — meals were delicious and offered with generous portions, and the crew made sure every passenger was well taken care of. I also appreciated the wide range of entertainment options, including movies, music, and TV shows in multiple languages. The flight was punctual, and the overall experience reflected the airline’s strong commitment to hospitality and passenger satisfaction. Without a doubt, I’d highly recommend Saudia to anyone traveling within the region or internationally. Their service quality easily matches — and often surpasses — many top global airlines. I’m looking forward to flying with them again! ⸻ Would you like me to tailor it for a specific flight route or class (e.g., Economy, Business, Jeddah–Washington DC)? I can make it sound even more personal or detailed.

It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley

I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou

They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.

Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.

Same situation saudi lost my pram and car seat and damaged lagguage

My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad

Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.

The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited

Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.

The aircraft was okay and the crew were friendly, but the seat space felt too tight and the food could be better. Overall, nice service but room for improvement.

I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight

Poor all around experience. Sat at gate in Grand Rapids to Chicago for 2.5 hours. No food or water offered and no allowances to use restroom. Missed connecting flight to London and not offered any compensation including food or lodging. Not happy with AA, claims delay was weather related but no weather issues seen on radar. Take ownership for real reason behind delay which was actually the IT outage. Very disappointing and will not be recommending AA for domestic or international flights if this is the way that customers are treated.

Horrible experience. They broke the handle of my checked in suitcase and then refused pay for damages

I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠

There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.

I was told to be there to check in three hours before my flight and the counter only opened up two hours before. Apparently that is standard. So that was an hour I could have spent walking around Larnaca that was wasted. But besides that it was great

All good. Loo’s weren’t great and as clean as i would like.

A great flight. The crew was excellent too. Of particular note of excellence was the gluten-free meal which was one of the best offerings I’ve ever had on a plane. Outstanding work, BA chefs.

I would like to recognize a crewmember for her above and beyond service. Her name is Emily Milburn. The flight was delayed for more than a couple of hours, as we sat on the tarmac because of a storm in London. I could not connect to the Wi-Fi, which I needed to do to arrange for my follow up flight back to the US. This young lady told me that her cell phone had reception and offered to provide me connection through her phone. I was beyond impressed. Later on the gentleman sitting next to me, could not connect to the charging portal. Emily came back with her personal auxiliary battery and offered to the other passenger. She certainly needs to be recognized by British Airways for going above and beyond what is expected. She was the ultimate professional and very friendly, and I have to admit that, given the delay, the passengers were not the easiest to deal with.