498 ﷼ Find Cheap Flights to Berlin

At baggage claim, I was given the wrong printed ticket. The ticket belonged to another passenger for a different flight — to Zurich instead of Frankfurt (layover). I was even allowed to pass security, and when I asked the Lufthansa employee if I was on the correct flight, and why it was changed. The employee said everything was correct and I should board. When I got on the plane, there was someone in my seat, and the crew on the plane finally realized that I was on the wrong plane. When I got off the plane, nobody was willing to help, and the security refused to provide my original printed ticket. That was until I showed them that I took a photo of the ticket; once they realized I had photographic evidence, they were suddenly ready to help me. The Lufthansa employee began communicating with other airlines and found a flight that would take me to my destination via Polish Airlines. I was required to once again go through security, re-check my bag, and once again pay for my checked bag and weight overage fees. This experience was incredibly stressful and very frustrating, as you can imagine. A Lufthansa employee told me I would be eligible for a refund. Please tell me what steps I need to take in order to make that happen. Thank you!

The plane delay due to a poor judgement of the pilot. It was the only flight that got delay due to fog.

Everything well done and customer oriented There entertainment system is difficult to navigate

We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

It was good service. The very low economic seats where not comfortable

It was very good, good food good stuff, The toilets were a little stinky.

There is need to introduce HOME COUNTRY of Departure Meals

They gave us chocolates twice (for whoever would like an extra chocolate - kids did!). I asked for an extra water, and I was given one. Crew was very friendly!

The flight was delayed by an hour. Made the connection uncomfortably tight.

Service was bad and food they told us they only had pasta very rude