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Boarding market okay just because of the delay we had, but not related to the crew in any way…

The flight was great, due to the impeccable service of the British Airlines staff. This was our first time in Business Class and it was amazing. The flight was delayed over 4 hours due to mechanical issues which is our only complaint of the trip.

3/4 bags delayed and 1/4 damaged at the other end. Flight was freezing

The airline was efficient and accommodating to work with though there was a delay. Appreciate the service and smooth experience!

Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.

Better synchronizing the boarding processes. The audio announcements, the personnel and the digital signage were not saying the same thing. All confusion.

The first class seats were unusable, mine at the end of the flight, my husband's in the middle of the flight, and the one next to me was unusable either, they had to move the person to another seat.

Staff and Pre boarding good. Boarding also good. Seats cramped no leg room Understand having to stay on board during change at Rio but being arranged to stay in seats for 2 hrs is unreasonable. No drinks or refreshments offered during this period - not even water, to rub it in - trays of drink passing us by on the way to economy plus and business class. On the second leg of flight was six hours before being offered drink/water.

The onboard service was fantastic, really in a class of its own

It was all great, a nice flight. I'm glad we didn't pay several hundred quid to sit together when we were able to sit together anyway is all I would say