Pros:That we were eventually able to rent from another rental company without wasting an entire (only part of) a day from our vacation.
Cons:Their price is attractive, however it does NOT include mandatory insurance coverage which other rental companies do include in their base prices, so you really are comparing apples to oranges. Their insurance options are unique--a higher level does not include the lesser coverage. For example the basic, required insurance would be added to the price of the next higher level. This strikes me as paying for a sandwich in addition to the price of a combo meal at McDonalds. In addition, despite our reservation months in advance for a mid-size vehicle with automatic transmission, we were offered a sub-compact and told it was a "comparable vehicle." As an explanation for the absence of the vehicle we reserved, we were told that since it was summer, there was a high demand for vehicles. This should not come as a surprise as they were aware of the date when we made the reservation months in advance and I'd assume a calendar would have been readily available. Perhaps most disturbing, we were offered a vehicle without the requisite tags to display prominently on the windshield. We were told it would be no problem since they had already submitted the proper forms, but had just not received the tags yet. That defense would have done us little help at all if we had been ticketed or towed while the vehicle was parked. In short, in my opinion, the only reason one should rent from this company is if you are in danger of an imminent zombie apocalypse and your only other option is to travel on foot.