Cons:Alamo was newer full size car - less expensive. Clean.
Anonymous, Sep 2016
Pros:The experience was fast, friendly, and efficient.
Bill, Sep 2016
Pros:Low price car was good. No complaints at all.
Becky, Aug 2016
Pros:Staff very pleasant. Quick return. Comfortable car.
Cons:Upgrades were expensive. No plug in in back.
Anonymous, Jul 2017
Pros:The car itself was fine. No problem driving it. However, there were scratches and dents around the car and on top of the car that I was not aware of but the agent receiving the car at the drop-off place pointed it out to me. The ez-pass holder attached to the windshield keeps on falling down.
Cons:The overall service of the agents is very poor. First, when I picked up my car at the Washington Dulles location, I found out that the car I booked which was specified as "special" is actually a compact car! This was not disclosed when I booked the "special " car. So I ended up upgrading and paying twice as much as my original quoted price. If I've known that from the beginning, I would have booked a car that is specifically a full-sized one for a lesser price from another rental car company. Secondly, when it was time to give me my car, the agent just pointed out to the parking lot where to get my car. So I have to haul all my luggages plus bring my wife who's in a wheelchair to the rough asphalted parking lot. The agent NEVER went to the car to do an inspection. When I noticed the scratches on the car, I asked one person who was passing by (an employee) about it and he said they don't care about those scratches. Then when I returned the car to another location which is Newark airport, the agent there asked for the inspection report and I told him I don't have one because there was NEVER an inspection in the first place. That is when he started pointing out the dents specifically on the top of the car which was not so obvious until it is pointed out to you. So he made me sign a claim for the damages of the car even though I didn't cause any of those damages. The people of Dollar rent a car are sneaky and will get your money and more! One good consolation is that I purchased a rental insurance so I used that for the claim. Getting the rental insurance ($11 per day) is worth it!
Mike, Dec 2019
Pros:I didn't even grab the car because of the hidden fees they try to make you pay for.
Dmytro, Jan 2020
Cons:I paid twice for insurance. The one that I bought wasn't good enough for Herd, and it wanted to charge credit card 8 times more than the car rent value.
8.0 Very good
Anonymous, May 2017
Pros:One of the cheapest options available.
Cons:Faced with talking to a remote operator via a screen on a terminal! Sound quality was poor and the card reader did not work.
Anonymous, Jan 2016
Pros:When I booked it onlibe it was priced at $56. However when I got there and payed in person I was charged $222. Would not have booked with them had I known that
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On average a rental car from Dollar costs 1,993 ﷼ per week (285 ﷼ per day).
On average a rental car from Dollar costs 8,543 ﷼ per month (285 ﷼ per day).