My experience with this rental service was deeply disappointing from start to finish. What should have been a straightforward vehicle pickup turned into a series of avoidable failures, unsafe conditions, and complete lack of accountability. The combination of absurd charges, vehicle bait‑and‑switch, unsafe equipment, and zero communication makes this one of the worst rental interactions I’ve encountered. 1. Failure to Honor Scheduled Pickup Despite having a confirmed reservation, the rental office was: Closed at the scheduled pickup time Unstaffed, with no signage or instructions Completely unresponsive to calls or messages This forced unnecessary delays and immediately signaled a lack of professionalism and operational reliability. 2. Unapproved Vehicle Switch When someone finally arrived, I was informed that the vehicle I reserved was not available, with no explanation or apology. Instead, I was given: A lower‑quality replacement vehicle With no prior notice And no adjustment in pricing despite the downgrade This kind of bait‑and‑switch behavior is unacceptable in any legitimate rental operation. 3. Unsafe Vehicle Condition The replacement vehicle was not just inferior—it was dangerously unfit for use: Tires were visibly worn and poorly maintained The car handled poorly from the start One tire blew out during normal driving, putting us at real risk This was not a random incident; it was the predictable result of renting out a vehicle that should never have been on the road. 4. Attempted Charges for Their Negligence Adding insult to injury, I am now being told I will be charged for the blown tire, despite: The vehicle being unsafe at pickup The tire failure being directly caused by their lack of maintenance My immediate reporting of the issue Charging customers for damage caused by the company’s own negligence is unethical and predatory. 5. No Support, No Communication Following the incident, I reached out multiple times over the next week. I received: No response No acknowledgment No assistance No resolution A rental company that refuses to communicate after providing unsafe equipment is not just unprofessional—it’s irresponsible. 6. Limited and Inconvenient Return Hours To make matters worse, the company: Does not accept returns after 6 PM Provides no after‑hours drop‑off option Offers no flexibility despite their own operational failures This creates unnecessary inconvenience and further demonstrates their lack of customer‑centric policies. Final Assessment This rental service failed at every stage of the customer journey: Unreliable operations Dishonest vehicle substitution Unsafe, poorly maintained cars Unjustified charges Nonexistent customer support The experience was not just frustrating—it was unsafe. No customer should be placed in a position where a rental company’s negligence leads to a blown tire on the road and then attempts to bill the customer for it. Until this company addresses its operational failures, safety standards, and customer service practices, I cannot recommend them under any circumstances.
