Pros:Staff was pleasant, cordial and helpful, which is not always a given in LA
Cons:That there is no equivalent program to Alamo's many competitors where I can get off the bus, get into a car marked with my name, and drive off. I tried obtaining my paperwork from a kiosk that refused to read my driver's license, so I was forced to go through the customer service desk. Then I found no child seat in the car and had to go back in to get one. No one told me I had to ask for it again after reserving it. Alamo's competitors always have it in the car and waiting when I check in online ahead of time.